Plunkett Homes

Plunkett Homes work together with Ambience Air to ensure the ultimate and most efficient home comfort solution is achieved.

Congratulations on the purchase of your new Plunkett home, with air conditioning proudly provided by Ambience Air.
On this page you will find tips and information to help you get the most out of your air conditioner, and provide guidance on what to do if you ever have any issues with your new air conditioning system.

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Important Contacts

If you ever require additional support for your new system, or require advice not available within the operating manuals, our after sales team will be happy to help, and can be contacted via email or phone.

NOTE: Phone available during business hours only, and can experience long queues during peak periods. Please have your Name, Email, and Address ready so we can find your registered product on our system. In the case of an unregistered product we will require those details to associate you to the build.


Operating Manuals

To learn about what functions your new air conditioning system has available, operating tips, cleaning, and basic troubleshooting guides, we have provided the latest models guides below.

If you’ve chosen an alternative model or brand for your new Plunkett home, then we have additional operating manuals on our after-sales support page.

How do I find my model number?

Wall split systems – Your model number can be found on a sticker on the side of your wall mounted indoor unit. This is generally found on the right side unit, along with your serial number.

Ducted systems – Although your indoor unit (in the roof) will have the exact model number as the manuals, your outdoor unit will be a slight variation i.e. AOTG30LATL (which would be ARTG30LHTA) and covered by the same manual as most of the other units.

The main difference will come from the LDTA variants which have a separate manual. If you’re still unsure please contact us with your name, address and number ready and we’ll be able to tell you the exact model / provide guidance.

Ducted Reverse CycleModel (Low – High kw)Brochure
Fujitsu Ducted InverterARTG30LHTA – ARTG60LHTAView
ARTG36LHTB – ARTG60LHTBView
ARTG54LHTCView
ARTG45LDTA – ARTG60LDTAView
Other Model / BrandMore manuals on support pageView Page
Wall Split SystemModel (Low – High kw)Brochure
Fujitsu Classic RangeASTG09LVCC – ASTG22LVCCView
ASTG18LFCC – ASTG34LFCCView
Fujitsu Designer RangeASTG09KUCA – ASTG18KUCAView
Fujitsu Lifestyle RangeASTG09KMTC – ASTG12KMTCView
ASTG18KMTC – ASTG24KMTCView
Other Model / BrandMore manuals on support pageView Page

Controller ManualsBrochure
MyPlace ManualView
MyAir ManualView
Android / Apple SetupView

Tips & FAQ’s

How do I clean my air conditioner? [Ducted & Split Systems]

For all systems, we recommend removing any debris, leaves, or dirt from around your outdoor unit & cleaning all indoor filters, to help:

– Maintain optimal system performance
– Maintain maximum airflow
– Prevent indoor unit water leaks
– Prevent ducting issues
– Prevent indoor motor issues caused by debris

If you have a split system, we recommend cleaning the indoor unit to remove any dust build ups, and the filter pads within the unit (refer to operating manuals.

Ducted systems we recommend cleaning the vents to remove any dust build up, and ensuring the area around your return air filter is clean. The return air filter should be cleaned and deodorised by the home owner/occupier ever 3 months to ensure maximum unit efficiency. See attached Purtech cleaning guide.

One of my zones still has air flowing when set to 0% [Ducted Air Conditioning]

To help reduce noise and allow your system to work efficiently, a 10% bleed is usually added to your largest open living space. This is most helpful at night time when running air conditioning to your bedroom so it’s not too noisy.

Will it cost me more to run more than one zone? [Ducted Air Conditioning]

Contrary to belief, it’s more cost effective in the long run to have multiple zones running compared to a single zone. This is because your air conditioner will be blowing the same amount of air with 1 zone open or 3 zones open, and will cool down the air in your home faster to reach the desired temperature by circulating the air from multiple rooms.

I’ve opened all my zones but my system doesn’t seem to be cooling / heating my home [Ducted Air Conditioning]

Your air conditioner is specified to cover 60% of your home at a time. This allows you to cool your main living areas during the day, and your bedrooms at night, whilst reducing initial costs and operating costs that you’d receive from a higher kw system.

A guide at the end of the page explains how we calculate the size and zones for your air conditioning system.

I’ve received an error on my system, what does it mean? [Error List]

AA3 – General error, which can be fixed 90% of the time from a reset of your circuit breaker. Try turning off your the switch on your circuit labelled ‘air conditioning’ to 15-20 minutes then turn back on.

AA44 – Another error which can be fixed by a reset of your circuit breaker, but may need to go to warranty.

AA1 – This is either a controller or unit issue, and will likely need to go to warranty. Please contact our support team for help (see important contacts)

EE08 – This can be a variety of issues with the unit and will usually require a warranty claim. On the odd occasion this can be fixed by our installers.

EE11 – This is a PC board issue and will require a warranty claim to be fixed by the manufacturer.

EE12 – Same as EE11

EE97 – A fan motor error, which will require a warranty claim to be fixed by the manufacturer.

EE98 – Same as EE97

Additional errors can be found on our codes lists: CONTROLLER ERRORS || SYSTEM ERRORS

How often should I service my air conditioner?

It’s recommended to have your unit serviced annually (every 12 months) to ensure it runs efficiently and maintain the warranty for your system. We also recommend servicing your unit during off-peak seasons as this will ensure your unit is serviced quickly and ready for peak seasons.

Why won’t my air conditioner turn off? [Ducted Air Conditioning]

When it comes to zoned air conditioning, to turn it off you need to turn the unit off rather than setting all zones to 0%.

Closing the zones doesn’t turn off the unit and to prevent ducting popping off from pressure overload, there is a programmed constant which will open to allow air to flow.

What’s the most effective way to cool my home?

There are a few tips we have to help cool your home to help you stay out of the heat:

1) Start your A/C early in the morning
Running your system earlier in the day rather than only once its hot, will reduce the time the system needs to run to reach your desired temperature. This also helps reduce the heat load stored in your home so your unit doesn’t need to work as hard to maintain a lower temperature and fight the heat within your walls.

2) Turn off unoccupied rooms
Your system is specified to cool 60% of your home at a time, if you’re trying to cool unused rooms, then you may be overusing the system and no longer cooling your home efficiently.

3) Set timers or events to start your system
You can set your system to start early mornings or before you’re due to get home so you can enjoy your desired temperature before your home without needing to overwork your system to cool or heat at a rapid rate.

4) Close your outdoor doors, windows, and blinds
This may be obvious to some, but closing your doors and windows which lead to outside will prevent extra heat or cold entering your home, and closing doors to unused rooms means there is less space to heat/cool. Additionally, closing your blinds in summer will reduce the amount of sun beaming into your home and heating it up.

IMPORTANT: Do NOT close doors or restrict the passage to the return air filter. This will reduce warm/cold the air from being cycled through your home efficiently.

5) Keep your air conditioner set to 24 degrees.
The recommended temperature for your system is 24°C in summer, and 20°C in winter. These set point temperatures avoid your system working hard to maintain an excessive temperature.


Warranty & Servicing

For all servicing requests please contact our servicing via 1300 262 436 and following the prompts.
As for warranty issues you have the option of contacting our after sales team using the details under (important contacts) or by submitting an enquiry form below and we’ll begin the process.

Alternatively, if you’d like to handle the claim yourself, you can contact the manufacturer directly, though we recommend contacting us prior to ensure that it is a warranty issue and not another issue which can be easily fixed.

Customer Care Enquiry Form

Please fill in the form below

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    Register Your Product

    To ensure we can provide a faster service for you in the future, or assist in the scenario you require a warranty claim to be submitted, register your air conditioner with us and we’ll update your details.

    Where do I find my serial number?
    You outdoor unit will have a sticker on the front or side of it which will contain your model number, and serial number (Serial No.).

    When it comes to indoor units, your wall hung split system will have a sticker on the side of the unit with the details.

    Ducted indoor units would require access to your roof space, though we should have a record on our system as long as we can match the outdoor unit.

    Register My Product

    Please fill in the form below

    • This field is for validation purposes and should be left unchanged.

    How Ambience Air Sizes & Zones Your Home

    Sizing
    In order to reduce the initial expense and ongoing running costs of reverse cycle air conditioning, each system is generally sized to serve about 60% of your home at the same time.

    A heat load is calculated for each occupied area and then the largest combined area that will likely be used at any one time, which is very often the open plan Family/Meal/Kitchen, Theatre and maybe a Bedroom or two.

    The required load for the combined largest area is what we use to determine the right equipment for your home.
    This is affected & calculated by several outside factors such as:

    • The solar load (e.g. large west facing windows)
    • Construction of your home
    • The number of people potentially using a room at one time
    • What equipment & lighting may be used in each room
    • Ceiling heights
    • Position of the return air grille
    • Passage to the return air grille

    Although there are no current Australian Standard Regulations in regards to the sizing of air conditioning, we do need to consider council noise regulations and space available for your outdoor unit to ensure noise pollution is minimal for yourself and your neighbours whilst maintaining airflow and aesthetics.

    Zoning
    To provide the optimal level of comfort around your home to reduce running costs, and providing you as much control as possible, your system is fitted with zones to target your desired rooms for cooling & heating.

    These can be combined with zone temperature sensors so you can have varied feeling in each room with the zones being automatically adjusted to reach the desired temperature.

    Typically each home will have 4 to 6 zones, allowing you to enjoy comfort with more control. Typically, we do not zone areas such as the garage, store rooms, pantry areas, passages, or wet areas unless specifically requested.

    Example Calculation & Zoning Diagram

    The example diagram above is the Bodega Bay Luxe home with 6 zones.

    Zone 1 – Master Bed – 2.9 kW, 190 L/second  

    Zone 2 – Bed 2 – 2.3 kW, 150 L/second

    Zone 3 – Bed 3 – 1.9 kW, 125 L/second

    Zone 4 – Bed 4 – 1.9 kW, 125 L/second

    Zone 5 – Theatre – 2.8 kW, 175 L/second

    Zone 6 – Dining, Living and Kitchen – 9.3 kW, 605 L/second

    The total heat load across all rooms has been estimated to be 21.1 kW.
    At 60% coverage, a 14 kW air conditioner would be selected.

    This would allow for the Living, Theatre, and Bed 3 or 4 to be conditioned at the same time.

    The daytime living area load would be 14 kW and the bedrooms estimate would be 9 kW (night load).
    The load estimates are calculated on the cooling load, as the heating load in our climate is less than the cooling load.

    Should the load of the selected zones add up to more than the equipment selected, then you could expect that the desired temperature is not achieved or the time to bring the temperature down is excessive. This will not damage the air conditioning equipment.

    Thank You

    From our whole team at Ambience Air, we hope you enjoy you enjoy the cool comfortable feeling in your new home, and if you ever require any assistance when using your air conditioner or require additional support, then please contact us anytime and one of our friendly staff will be happy to help.

    Best Regards,
    Ambience Air Customer Care Team