Customer Care & After Sales Support

ambience air customer care team

Thank you for choosing Ambience Air!

We have been delivering comfort solutions and award-winning service to West Australian’s since 2003, with our dedicated and friendly after sales support team looking forward to providing you with our same great service for many years to come.

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CUSTOMER CARE GUARANTEES

**Due to the current season, response times & call to action are longer than usual. We thank you for your patience.
Whilst awaiting a response we have helpful troubleshooting & user guides available at the bottom of the page.

  • 5 Year Installation Warranty for Quality Assurance
  • Up to 5 Business Days Response Time (Summer 2022)**
  • Up to 10 Business Days Call to Action (Summer 2022)**
  • More than 20YR Combined Experience
  • Dedicated Online Troubleshooting Support
  • 24/7 Online Customer Care Contact Form


EXISTING CUSTOMERS

BEFORE CONTACTING AFTER-SALES SUPPORT

Prior to contacting our friendly after sales support team by completing the after-sales customer enquiry form there are a few simple things to check on first.

You may think you know what is wrong with your air conditioner, but every good repairman has a checklist of things to look at. Ruling out the obvious by elimination is necessary to avoid any unnecessary call out charges.

We have provided troubleshooting guides for all our systems; so you can go through troubleshooting prior to requesting a call out.

Important Note – Zone Controllers  

If you have recently purchased a system from us, a feature of your Zone controller will prompt you to enter an activation code after 21 days from installation.

Please check your final balance email from ar@ambienceair.com.au (if not received in your inbox check in your junk mail) and within the information are instructions on how to enter your unique activation code to continue operation of your new comfort system.

Refer to your zone control operation manual for further information if required. (If the ACTIVATION CODE button is not present then your system is already fully activated). Thank you for your business and enjoy your new comfort solution.

Troubleshooting Zone Control Systems – Please refer to the manufacturer’s trouble shooting tips under the Advantage Air controller information & troubleshooting.

Please check the links below for more information in regards to troubleshooting.

Terms & Conditions apply:
In the event of a client concern where the Ambience Air Installation is deemed not to be at fault, or if the fault is deemed not to be covered under Manufacturer’s Warranty, the Customer maybe charged for a call out fee along with any additional charges for further works carried out. During extreme weather conditions, suggested time frames may increase.

INSTALLED LESS THAN 12 MONTHS AGO

When your air conditioner is less than 12 months old and isn’t working, Ambience Air, after sales support team are here to assist.

We aim to action all client concerns, within the first 12 months of installation, with a 48 hour response time and a 96 hour call to action from there to ensure complete customer satisfaction on time every time.

MyAir – White Glove Service

If you’ve purchased a MyAir controller as part of your in-home comfort solution, you are eligible for the MyPlace White Glove Service. This service is a free 1 hour in-home training session to ensure you can make the most out of your new smart home controller.

To book your free in-home MyAir training contact: support@myplaceaus.com.au

*Your home will require an internet connection and WiFi, appointments are available Mon-Fri 7am-5pm, additional smart products can be configured, additional time can be booked for a small fee.


INSTALLED LESS THAN 5 YEARS AGO

When your air conditioner is between 1 year and 5 years old, as an Ambience Air customer we our support team are here to assist. In most cases your issue can be resolved by following our Tips & FAQ’s, or from a quick service from our servicing partner or provider of your choice.

If your system has a major fault or cannot be rectified from the Tips or a service, then a Warranty claim may be required. You can complete a warranty claim directly via the manufacturers website, or if you are an Ambience Air customer you can submit a support ticket and we will submit a claim on your behalf.


INSTALLED 5+ YEARS AGO

When your air conditioner over 5 years old, your system may be easily fixed from some of our tips and tricks, or may be overdue for a service. During peak seasons we are unable to provide servicing as our installation team are busy installing new systems, though we can refer your details onto one of our trusted servicing partners.

If you require a new system, you can request a quote and we will provide you with a quote to replace your old system.

*Service request will be sent to our service partner and a confirmation will be sent to your email with the details you have provided.


SERVICING REQUEST

We are currently unable to provide servicing as our installation teams are busy installing new systems, though we can refer your details onto one of our trusted servicing partners.

If you require a new system, you can request a quote and we will provide you with a quote to replace your old system.

*Service request will be sent to our service partner and a confirmation will be sent to your email with the details you have provided.


TROUBLESHOOTING GUIDES & MANUALS

General & Manufacturer Troubleshooting Guides
Advantage Air Manufacturers Operation Manuals
Fujitsu Operation Manuals
Panasonic Operation Manuals
Samsung Operation Manuals
Seeley Operation Manuals